Privacy Policy
Your privacy matters to us. This policy explains how fb788 handles your personal information with care, transparency, and security across Bangladesh.
Our Core Privacy Principles
fb788 is committed to protecting every player's personal data. Before we go into detail, here is a plain-language summary of the six principles that guide how we handle your information.
1. Who We Are
fb788 is an online casino and sports betting platform serving players across Bangladesh. We operate the website at https://fb788.app and all associated mobile and web services offered under the fb788 brand. In this Privacy Policy, "fb788", "we", "us", and "our" refer to the operator of the Platform. "You" and "your" refer to any individual who accesses or uses the Platform, whether as a registered player or a visitor.
fb788 takes its data protection obligations seriously. We operate a safe and reliable platform built on industry-standard security practices. This policy applies to all players regardless of whether they are located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, or anywhere else in Bangladesh.
2. Information We Collect
fb788 collects personal information necessary to provide our services, maintain account security, comply with legal obligations, and improve the player experience. We collect data in three ways: directly from you, automatically through the Platform, and from permitted third-party sources.
Information You Provide Directly
- Registration details: full name, date of birth, email address, phone number, and residential address in Bangladesh.
- Identity verification (KYC) documents: national identity card, passport, or driving licence, plus supporting proof-of-address documents such as a utility bill or bank statement.
- Payment information: bKash number, Nagad number, Rocket number, Upay account details, and Visa/Mastercard details. Card numbers are never stored in full on fb788 servers — they are processed via secure third-party payment gateways.
- Support communications: the content of messages, emails, or live chat conversations you send to the fb788 support team.
Information Collected Automatically
- Device and technical data: IP address, browser type, operating system, device model, and screen resolution.
- Behavioural data: pages visited, session duration, games played, bet amounts, login timestamps, and navigation patterns within the Platform.
- Cookies and similar tracking technologies: session cookies, persistent cookies, and locally stored data. See Section 6 for full details.
Information from Third Parties
- Identity verification agencies: results of KYC and AML checks carried out by licensed identity verification partners on our behalf.
- Payment processors: transaction status confirmations from bKash, Nagad, Rocket, Upay, and card payment gateways.
- Fraud and risk management providers: flags or alerts generated by anti-fraud systems that help us detect suspicious account activity.
3. How We Use Your Information
fb788 uses your personal data strictly for the purposes listed below. We do not use your data for purposes incompatible with the reason it was originally collected. Our primary processing purposes are:
- Account creation and management: setting up, maintaining, and securing your fb788 player account.
- Identity verification (KYC): confirming your identity and age (21+) to meet responsible gaming obligations.
- Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in Bangladeshi Taka (BDT).
- Customer support: responding to enquiries, resolving disputes, and addressing complaints in a timely manner.
- Legal and regulatory compliance: meeting AML obligations, tax reporting requirements, and responding to lawful requests from regulatory or law enforcement authorities.
- Fraud prevention and security: detecting, investigating, and preventing fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
- Platform improvement: analysing aggregated, anonymised usage data to improve Platform features, game selection, and the overall player experience for users across Bangladesh.
4. Legal Basis for Processing Personal Data
fb788 processes personal data on one or more of the following legal bases, depending on the specific purpose of each processing activity:
- Contractual necessity: processing required to perform our agreement with you, including account setup, payment processing, and service delivery.
- Legal obligation: processing necessary to comply with applicable laws, including AML and KYC requirements, and responses to lawful authority requests.
- Legitimate interests: processing for fraud detection, platform security, and service improvement, where those interests are not overridden by your rights and freedoms.
- Consent: where we rely on your consent for a specific activity such as optional marketing communications, you may withdraw that consent at any time by contacting our support team.
5. Sharing Your Personal Data
fb788 does not sell, rent, or trade your personal data to any third party for marketing purposes. We share your information only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
- Game and platform suppliers: providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session data to deliver game content and ensure RNG integrity.
- Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processors receive the minimum data required to execute and verify your transactions.
- Identity verification partners: licensed KYC and AML service providers who verify identity documents on fb788's behalf under strict confidentiality agreements.
- Regulatory and law enforcement authorities: where fb788 is legally required to disclose information in response to a court order, regulatory investigation, or other lawful demand.
6. Cookies and Tracking Technologies
fb788 uses cookies and similar technologies to operate the Platform, remember your preferences, and analyse usage patterns. A cookie is a small text file placed on your device when you visit fb788. You can manage cookies through your browser settings, though disabling certain cookies may affect Platform functionality.
Types of Cookies We Use
- Strictly necessary cookies: essential for the Platform to function, including session management, login authentication, and security tokens. These cannot be disabled.
- Functional cookies: store your language preference, remembered device, and interface settings to personalise your experience on the Platform.
- Analytics cookies: collect anonymised data about how players navigate the Platform, which games are most popular, and where technical errors occur, helping us improve the service.
To manage your cookie preferences, access your browser settings (Chrome, Firefox, Samsung Internet, or the default Android or iOS browser). Deleting all cookies will log you out of your fb788 account and reset your saved preferences.
7. Data Retention
fb788 retains personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Retention periods vary depending on the nature of the data and the legal requirements applicable to it.
As a general guide: account data is retained for the duration of your active relationship with fb788 plus a minimum of five years after account closure to meet AML record-keeping requirements. Transaction records are kept for a minimum of five years. Support communications are retained for three years. Anonymised analytical data may be retained indefinitely as it cannot be linked to any individual.
8. Your Data Protection Rights
As a player on the fb788 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within 5 business days.
- 📋Right of access: request a copy of the personal data fb788 holds about you, along with information about how and why it is processed.
- ✏️Right of rectification: ask us to correct any inaccurate or incomplete personal data held on your account without undue delay.
- 🗑️Right to erasure: request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to applicable legal retention requirements.
- ⏸️Right to restriction of processing: ask us to pause processing of your data while a dispute or verification request is outstanding.
- 📤Right to data portability: receive a copy of the data you have provided to fb788 in a structured, commonly used, machine-readable format.
- 🚫Right to object: object to processing carried out on the basis of legitimate interests, including profiling for fraud prevention purposes, where you have grounds relating to your particular situation.
Please note that some rights are subject to limitations. For example, we may be unable to delete data we are legally required to retain for AML or regulatory purposes. We will explain any such limitations clearly when responding to your request.
9. Data Security
fb788 implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data in transit, restricted staff access controls, regular security audits and penetration testing, and secure server infrastructure protected by industry-standard firewalls.
No method of internet transmission or electronic storage is completely secure. If fb788 becomes aware of a data breach likely to result in a risk to affected players, we will notify those players and any relevant authorities as required by applicable law.
10. Children's Privacy
The fb788 Platform is strictly for adults aged 21 years and above. fb788 does not knowingly collect, process, or store personal data of any person under the age of 21. If we discover or are notified that we have inadvertently collected personal data from a person under 21, we will immediately delete that data and close the associated account. Parents and guardians who believe a minor may have registered are urged to contact [email protected] without delay.
11. Third-Party Links
The fb788 Platform does not link to external third-party websites. However, some of our game providers or payment partners may operate their own websites or apps governed by their own privacy policies. fb788 is not responsible for the privacy practices of any third-party service and encourages you to review the privacy policy of any external service you use.
12. Changes to This Privacy Policy
fb788 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the Last Updated date at the top of this page and, where practicable, notify registered players via their account email address or through a prominent in-Platform notification.
Your continued use of the fb788 Platform following publication of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how we protect your data.
13. Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way fb788 handles your personal data, our support team is available 24/7 and will respond to all privacy-related enquiries within 5 business days.
Send your privacy enquiry to: [email protected]
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